Starbucks scraps AI inventory tool across North America: Reuters

Starbucks SBUX.O terminated a worker-facing AI program for automating inventory counts this week, nine months after deploying it across its North American stores, according to an internal newsletter reviewed by Reuters and two people with direct knowledge of the situation. The tool was part of CEO Brian Niccol’s efforts to fix the coffee chain’s persistent product shortages that he has blamed for hurting sales. “Starting today, Automated Counting will be retired,” read an internal company newsletter from Monday that Reuters reviewed and verified with two employees. “Beverage components and milk will now be counted the same way you count other...